Customer Reviews

Highly recommend this company! My AC went out in July and after getting one opinion, I wasn't very comfortable with what they were telling me/offering me. So I called NexGen for a second opinion, from that point forward I felt like I was in good hands. Cecil and Brett came out and both very professional and informative. After confirming I would need a new one, Brett explained all the details and options I had and helped me make the right choice and they were able to come install within a day and half. Andrew installed my ac unit and he did a fantastic job. I would HIGHLY recommend this company and so thankful someone else recommended me to them! Thank you again for taking care of me! Read Less

Had them come out to clean the a coil. They came and removed it and cleaned it and put it back. The tech stayed and made sure everything was working properly. Had to call them back the next day which happened to be a Saturday and the tech called me right back and came without hesitation. He found what he thinks was the issue and fixed it. House now cools during the heat of the day to 74-76 degrees whereas before we had the coil cleaned it was hovering 80-81. Definitely recommend them for your ac needs. Read Less

Edward came out same day (same morning as my call) and got me fixed up within 30 minutes . Loose and melted compressor terminal . Did NOT try to upsell me on the capacitor but he did let me know it was on its way out. I opted to replace it while he was here due to his genuine help on the matter. Would recommended. Read Less

We built a new home 2 1/2 years ago and the contractor chose Performance Heat and AC. We sold our home due to a move and a day before the closing, the air wouldn’t cool below 77. We were out of town and I called Performance for an emergency service. They said it would be middle of next week, despite explaining our situation to them. They simple said, sorry, we can’t help you. I immediately called Nex Gen and they were super understanding. Shayla was beyond nice and said they would send over a tech asap. She found two techs in the area and Edward called me within 5 minutes. He said he was on his way and would be there shortly. Shayla kept me updated to what was going on and Edward called me when he arrived. Lucky, it was a small issue and he was able to repair it quickly. NexGen didn’t even a charge us for the repair as the unit was still under warranty. They only charged me a service call, which was super cheap. NexGen saved our day and saved our closing. Without their assurance and quick response, we would’ve had to push out the closing days. Thank you Shayla and Edward for showing us that companies still care about the customer, even when they’re not current ones. You have gained a new customer and we’ve told everyone about you and your service. Read Less